Release v3.40 Changelog

Features

• Case History Tracking: Introduced a new feature that enables tracking of significant time points in a case lifecycle, including when a case is opened, first investigated, first responded to, and closed. This enhancement helps in better management and review of case timelines. Case history can now be viewed in the case table and case details for enhanced visibility.
• First Investigation Timestamp for SLA: Added tracking for the first investigation as the initial timestamp for SLA calculations. This timestamp is set either when the Virtual Analyst completes its investigation or when a human analyst takes charge of the case, ensuring accurate SLA tracking from the moment of active engagement.

Improvements

• Frontend Overhaul: Conducted a complete review and overhaul of the frontend in key sections of the app, including case details, case list, and events list, to eliminate existing bugs and enhance maintainability and robustness. Plans are in place to extend these improvements to all areas of the application in future updates. This phased approach is aimed at providing a smoother user experience and increasing system reliability.
• Page Renaming and Removal:
  • Removed the "Security Events Investigation" page.
  • Renamed "Security Events Raw" to "Security Events" to simplify terminology and enhance user experience.

Bug Fixes

• Virtual Analyst Stabilization: Addressed a critical bug where the Virtual Analyst could halt temporarily if a ticket is managed by a human during its analysis. This fix ensures continuous operation of the Virtual Analyst, enhancing system effectiveness and response time.
• General Improvements: Implemented various minor fixes and enhancements across the system to improve performance and user experience.