You're All Set!

Congratulations! You have successfully configured RedCarbon. Your integrations are now active and cases will start to be ingested.

What's Next

You should see the first cases appearing shortly. You can view and manage cases from two different pages:

Customer Page

The Customer Page shows cases for a specific customer and is designed for customer access. Use this view when you need to focus on a single customer's cases.

MSSP Page

The MSSP Page is designed for multi-customer analysts who need to monitor cases from all their assigned customers in one place. This view allows you to:

• See cases across multiple customers
• Filter and sort by customer, severity, or status
• Manage workload across your customer base

Exploring Cases

Once cases start appearing, you can click on any case to explore its content. Each case contains:

• Alert details from the source integration
• Timeline of events
• Related artifacts and indicators
• Case notes and comments
• Actions and remediation steps

Need Help?

If you have any questions or need assistance, refer to the other sections in this documentation or contact RedCarbon support.